Bear Trek RV Mattress

Note: Products sold as “Closeout” or “Clearance” items may be covered by shorter warranty terms than those stated below. Please refer to the “Closeout and Clearance Items” section below for further details about a particular Product’s warranty terms.

Mattress Lifetime Limited Warranty

YOUR LIFETIME LIMITED WARRANTY

Your new Bear mattress is covered by a Lifetime Limited Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.

WHO IS COVERED

This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from Bear Mattress LLC (“Bear”) or a Bear authorized retailer. Please retain a copy of your receipt as proof of purchase and owner. This warranty only applies to purchases made after January 1, 2022.

If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”

WHAT IS WARRANTED

This Warranty extends to mattresses manufactured by Bear and purchased directly from Bear or Bear’s authorized retailers (the “Mattresses”).

Bear warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress is purchased by you.

This warranty is limited to one replacement per mattress purchased.

THE FOLLOWING DEFECTS ARE COVERED

Any VISIBLE indentation equal or greater than one and a half (1.5”) inches that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Bear, the Mattress Warranty, without limitation, will be void. Bear may require the purchaser to provide proof of the quality of the foundation or base used.

Any physical flaw in the Mattress due to a manufacturing defect that causes the foam or spring material to evidence degradation, split or crack, despite normal usage and proper handling.

THIS MATTRESS WARRANTY DOES NOT COVER

Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions. A normal increase in softness due to normal usage. Comfort preference. Any comfort level description of any Mattress is solely provided as a guideline and Bear does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be to your liking. Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the Mattress is exposed to excessive water or humidity. Damage associated with an improper bed frame, foundation, box spring, or base as solely determined by Bear. Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Warranty. More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one and half (1.5) inches in the Mattress as measured below the quilt level — in other words, some settling of the fiber and foam in the quilt should be expected and is not considered a defect; (g) individual or personalized allergies and sensitivities; and (h) naturally occurring aromas. In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Mattress on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an inappropriate manner; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

WARRANTY REMEDY

In the event of a Defect (as defined above), Bear’s sole liability and your sole remedies under this Warranty will be:

A replacement of your defective mattress with a brand new Bear mattress in the same model and size at absolutely no charge to you.

YOUR RESPONSIBILITIES

In order for this Warranty to apply, the Mattresses must be used on a firm, rigid, non-flexible surface with an ample center support leg(s), such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use. Purchaser must prove a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s) was used. You must return your Mattress and show proof of original purchase. At Bear’ option, Bear may authorize you to provide photo evidence of defect in lieu of returning the Mattress. You are responsible for the shipping costs associated with returning your mattress. However, if Bear determines that a Defect exists, Bear will assume all transportation costs associated with returning and replacing your mattress.

HOW TO MAKE A WARRANTY CLAIM

Contact: returns@simplyglampingusa.com 

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, BEAR LIMITS THE DURATION OF SUCH WARRANTIES TO THE SHORTER OF EITHER A) THE DURATION OF THIS WRITTEN WARRANTY, OR B) ANY MAXIMUM DURATION FOR IMPLIED OR STATUTORY WARRANTIES PROVIDED BY STATUTE. SOME STATES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

BEAR LIMITS THE REMEDIES FOR SUCH WARRANTIES TO, AT BEAR’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL BEAR OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE Bear MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF BEAR HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BEAR’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

In the event a dispute arises between you and Bear arising out of this Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. Arbitration will take place in a location selected by Bear. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. This Limited Warranty will be governed by the laws of the State of New Jersey.

This policy applies only to purchases made AFTER January 1, 2022.

You may request a return of your mattress within 365 nights from the delivery date of your mattress. We require a minimum trial of 30 nights before a return can be initiated. Your return time-frame begins based on the delivery confirmation date.

Only one return of any mattress per customer, household, and/or delivery address. Returns are valid on your first order only (even if you purchase a different mattress the second time). You will be refunded for the cost of the mattress (less any discounts). In order to receive a refund, the mattress must be removed from your home by an authorized party of Bear Mattress LLC and confirmed by Bear Mattress LLC

Bear will issue a full refund for the cost of the mattress (less any discounts) to the original form of payment.

Absolutely no refunds, exchanges or returns will be granted after 365 nights.

Start a return by sending an email to returns@simplyglampingusa.com

Exchange Policy

You have 365 nights to exchange your mattress from the date of delivery. Only one return or exchange of any mattress per customer, household, and/or delivery address.

If you would like to exchange your mattress for a new model or different feel, you must do so within the 365-night trial. Your new, exchanged mattress is not eligible for a return, refund or trial period.

Please contact returns@simplyglampingusa.com to initiate an exchange.